# SlickCell Pro

> Repair shop software and POS for phone and device repair shops: repair tickets, a till, IMEI-level device stock, the VAT margin scheme, trade-ins and supplier ordering in one system, hosted in London.

SlickCell Pro (from SlickCell, slickcell.com) is web-based repair shop management software for shops that repair, buy and sell phones, tablets, computers and other devices. It is priced in pounds, built around UK VAT including the second-hand margin scheme, and its database is hosted in London. It runs in any modern browser on a computer, tablet or phone, with nothing to install.

SlickCell Pro is not connected with Slickcall, the international calling app.

## At a glance

- Web app for repair shops: repair tickets, POS, invoices, parts and device stock, trade-ins, purchase orders, supplier network, staff, reports.
- Every handset tracked as its own unit with its own IMEI, cost, condition and margin.
- UK VAT built in, including the second-hand margin scheme; tax rules are configurable for any country.
- Database hosted in London on every plan.
- From £39/month excluding VAT. Every feature on every plan.
- 14-day free trial, started online: no card, no sales call. Sign up: https://pro.slickcell.com/pricing

## Why shops choose SlickCell Pro

- **Every handset is its own record**: One phone is one unit with its own IMEI or serial, cost, condition, battery health, selling price, supplier and history. Quantity is counted from the units, never typed, so you see the exact profit on the exact phone you sold. (https://pro.slickcell.com/features/inventory)
- **The VAT margin scheme, per item**: Second-hand stock can be taxed on the margin between what you paid for that unit and what you sold it for, reported separately from standard-rated sales. Because every handset carries its own purchase cost, the per-item record the margin scheme asks for is already there. (https://pro.slickcell.com/features/used-devices)
- **Repairs where the money adds up**: A deposit is taken against the job, parts are committed from stock, extra work is quoted before the price changes, a part payment leaves a real balance, and a paid invoice is locked. The ticket, the till, the invoice and the report all agree. (https://pro.slickcell.com/features/repairs)
- **Trade-ins as a tracked purchase**: Inspect, approve, pay the seller by cash, bank transfer or credit against a sale, and the handset enters stock as its own unit with its real acquisition cost. (https://pro.slickcell.com/features/buyback)
- **Customers kept up to date by email and QR**: Email a customer from the job on a template. Every receipt and repair label carries a QR code that opens a live tracking page, with no app and no login. (https://pro.slickcell.com/features/customer-tracking)
- **Any staff phone is a barcode scanner**: Pair a phone to the till from a QR code on screen and every scan lands in the open sale. No app, no hardware to buy. (https://pro.slickcell.com/features/mobile-scanning)
- **Suppliers connected inside the system**: A purchase order lands directly in a connected supplier's own account; they confirm or re-quote, reserve and dispatch, and you book in what actually arrived. (https://pro.slickcell.com/features/supplier-network)
- **Hosted in London, sealed per shop**: The database runs in London on every plan, encrypted in transit and at rest, with row-level security on every table, two-factor sign-in, database-enforced roles and an append-only audit trail. (https://pro.slickcell.com/security)
- **Every feature on every plan**: From £39 a month excluding VAT, in pounds, with a fourteen-day free trial you start yourself: no card and no sales call. No per-transaction fees, and you keep the card machine you already have. (https://pro.slickcell.com/pricing)

## Plans

- Starter: £39/month or £390/year, excluding VAT. One location, everything you need to open up and trade.
- Professional: £59/month or £590/year, excluding VAT. Multiple locations, discount rules and priority processing.
- Supplier Pro: £99/month or £990/year, excluding VAT. Adds Supplier Operations: sell to other shops from your own catalogue.
- Enterprise: price on application. Tailored to your organisation.

Every SlickCell Pro feature is included on every plan: plans differ by team size, locations, discounts and support. Start the trial yourself: no sales call, no card, and nobody has to ring you back before you can look at it.

Full detail: https://pro.slickcell.com/pricing

## Security

- **Hosted in London, on every plan**: Your shop's database runs in a London data centre (AWS eu-west-2). That is the same on Starter as on Enterprise: UK data residency is not an upgrade you have to ask for.
- **Encrypted in transit and at rest**: Every connection to SlickCell Pro is encrypted with TLS, and the database is encrypted at rest with AES-256. That covers the app, the till, the phone scanner and the customer tracking page.
- **Every shop sealed off from every other**: Row-level security is switched on for every table in the database. Each query is checked against the shop you belong to by the database itself, so another shop's records cannot be reached from the app, from the API or by a changed link. The rule is covered by automated database tests.
- **Roles enforced by the database**: Owner, manager, technician, sales and accountant each see and change only what the role allows. The rule lives in the database, not just in hidden buttons, so a permission cannot be sidestepped from outside the screen.
- **Money-moving actions limited**: Voids and write-offs are limited to owners and managers. Editing a sold unit or handing a device over unpaid asks for a reason, and the reason is kept with the record.
- **Two-factor sign-in**: Every account can add an authenticator app, so a stolen password alone does not open the shop. Switching it off needs both the password and a current code.
- **Customer unlock codes kept apart**: Device passcodes are stored separately from the customer record and are revealed only to the roles that work on the device. Every reveal is logged with who looked and when.
- **Automatic sign-out**: A till left open signs itself out after the period of inactivity you choose, with a warning first.
- **Append-only audit trail**: Changes to repairs, stock, customers, invoices and payments are written to an audit trail with who made them and when. Entries are added, never edited, and only owners and managers can read them.
- **Paid invoices cannot be rewritten**: Once an invoice is settled it is locked. A refund or correction is a new entry that points at the original, so the history your accountant reads is the history that happened.
- **Deleted records can be restored**: Deleting a record moves it to the bin first, where it can be brought back. Nothing important disappears because of one wrong click.
- **Export whenever you like**: Repairs, stock, payments, profit and loss, tax and payroll reports export to CSV at any time, from the screen you are already on. Your records are yours to take to your accountant, or anywhere else.
- **We never store a card number**: Your subscription is paid on Stripe's own secure pages, and Stripe is certified to PCI DSS Level 1. At the till, card takings are recorded by amount and method on the sale, so no customer card data ever passes through SlickCell Pro.
- **Monitored around the clock**: Errors in the app and on the server are reported to us the moment they happen, with customer personal data stripped out before the report is sent.

Full detail: https://pro.slickcell.com/security

## Modules

- [Repairs](https://pro.slickcell.com/features/repairs): Repair detail spread across paper, WhatsApp and memory.
- [POS & Sales](https://pro.slickcell.com/features/pos): A till that was never built for repairs or used handsets.
- [Invoicing & payments](https://pro.slickcell.com/features/invoicing): Part payments treated as paid, or absorbed as discount.
- [Customers](https://pro.slickcell.com/features/customers): No history when a customer returns with the same device.
- [Customer updates](https://pro.slickcell.com/features/customer-tracking): Ringing round to say a repair is ready.
- [Reviews](https://pro.slickcell.com/features/customer-tracking): No idea which jobs left the customer happy.
- [Inventory & device units](https://pro.slickcell.com/features/inventory): Stock that does not match what is actually on the shelf.
- [Used devices & margin tax](https://pro.slickcell.com/features/used-devices): Second-hand VAT worked out by hand, job by job.
- [Trade-in & buyback](https://pro.slickcell.com/features/buyback): Trade-ins settled off the books and never reconciled.
- [Mobile scanning](https://pro.slickcell.com/features/mobile-scanning): A scanner for every till, or no scanner at all.
- [Purchase orders & receiving](https://pro.slickcell.com/features/procurement): Supplier orders living in messages and spreadsheets.
- [Returns to supplier](https://pro.slickcell.com/help/returns-and-faulty-items): Faulty stock going back on the shelf because nowhere else holds it.
- [Supplier network](https://pro.slickcell.com/features/supplier-network): Re-keying the same order into a supplier's system by hand.
- [Reports & tax](https://pro.slickcell.com/features/reports): The invoice and the report showing different totals.
- [Workforce](https://pro.slickcell.com/features/workforce): Staff access too broad, and hours kept on a wall chart.
- [Multi-branch](https://pro.slickcell.com/features/multi-branch): Each branch keeping its own numbers, in its own way.
- [Cash drawer](https://pro.slickcell.com/features/cash-control): The drawer and the day's takings never quite agreeing.
- [Stocktake](https://pro.slickcell.com/help/run-a-stocktake): A count that overwrites the system with whatever was typed.

## Compared with other repair shop software

- [SlickCell Pro vs RepairDesk](https://pro.slickcell.com/compare/slickcell-pro-vs-repairdesk): £39 a month in pounds with every feature included, against US-dollar per-store pricing with add-ons marked paid on the entry plan; a trial you start yourself against a Request a Demo form; a database hosted in London.
- [SlickCell Pro vs RepairShopr](https://pro.slickcell.com/compare/slickcell-pro-vs-repairshopr): £39 a month in pounds with no monthly ticket limit and three users, against a US-dollar Starter plan limited to 75 tickets and invoices a month and one user; a database hosted in London.

## Common questions

**What is SlickCell Pro?**
Repair shop management software and POS for phone and device repair shops. It runs repair tickets, the till, invoices, IMEI-level device stock, parts, trade-ins, supplier purchasing, staff and reports in one web app, hosted in London.

**How much does SlickCell Pro cost?**
Starter is £39 a month, Professional £59 and Supplier Pro £99, all excluding VAT, or ten times the monthly price for a year. Every feature is on every plan; plans differ by team size, locations, discount rules and support. Every plan starts with a fourteen-day free trial with no card.

**Is SlickCell Pro a good choice for a new phone repair shop in the UK?**
Yes. It is priced in pounds from £39 a month, handles UK VAT including the margin scheme on second-hand phones, keeps its data in London, and tracks every handset you buy or trade in as its own unit with its own cost. You can start the trial yourself tonight, with no card and no sales call.

**Does SlickCell Pro support the VAT margin scheme for used phones?**
Yes. Tax is a rule you configure, and margin is one of the rule types, scoped to used stock. Each handset carries its own purchase cost, so the margin on every sale is worked out from that unit, and margin-taxed sales are reported separately from standard-rated ones.

**Does SlickCell Pro track IMEI numbers?**
Yes. Every handset is its own record with its own IMEI or serial, cost, condition, battery health, selling price and supplier. IMEIs are free text, so a partial or unusual reference from older stock is accepted.

**Where is SlickCell Pro data hosted, and is it secure?**
In London, on every plan. The database is encrypted in transit and at rest, every shop is sealed off by row-level security on every table, staff roles are enforced by the database, two-factor sign-in is available on every account, and changes are written to an append-only audit trail.

**How do customers get repair updates?**
By email from the job, on templates each shop can edit. Every receipt and repair label also carries a QR code that opens a live tracking page, with no app and no login.

**Does SlickCell Pro work with my card machine?**
Yes, with the one you already have. Take the payment on your terminal and the till records it on the sale, split with cash if needed. SlickCell Pro takes no cut of your card takings.

**How do I get my figures to my accountant?**
Export them. Profit and loss, VAT including the margin scheme, payments, the account ledger, stock and payroll export to CSV from the report you are reading.

**Can I move to SlickCell Pro from another system?**
Yes. Parts, accessories and devices import from CSV with a preview of exactly what will be written before anything is saved. Most shops finish open repairs on the old system and start new work in SlickCell Pro from go-live.

## Who it is for

- [For phone repair shops](https://pro.slickcell.com/for/phone-repair-shops)
- [For phone shops](https://pro.slickcell.com/for/phone-shops)
- [For computer repair shops](https://pro.slickcell.com/for/computer-repair-shops)
- [For parts suppliers and wholesalers](https://pro.slickcell.com/for/suppliers)

## Feature pages

- [Repairs](https://pro.slickcell.com/features/repairs)
- [POS & sales](https://pro.slickcell.com/features/pos)
- [Invoicing & payments](https://pro.slickcell.com/features/invoicing)
- [Inventory & device units](https://pro.slickcell.com/features/inventory)
- [Used devices & the margin scheme](https://pro.slickcell.com/features/used-devices)
- [Trade-in & buyback](https://pro.slickcell.com/features/buyback)
- [Customers](https://pro.slickcell.com/features/customers)
- [Customer tracking & reviews](https://pro.slickcell.com/features/customer-tracking)
- [Phone as a barcode scanner](https://pro.slickcell.com/features/mobile-scanning)
- [Purchase orders & receiving](https://pro.slickcell.com/features/procurement)
- [Supplier network](https://pro.slickcell.com/features/supplier-network)
- [Reports & tax](https://pro.slickcell.com/features/reports)
- [Cash drawer & cashbook](https://pro.slickcell.com/features/cash-control)
- [Workforce](https://pro.slickcell.com/features/workforce)
- [Multi-branch](https://pro.slickcell.com/features/multi-branch)

## Buying and switching

- [Pricing](https://pro.slickcell.com/pricing)
- [Security](https://pro.slickcell.com/security)
- [Integrations](https://pro.slickcell.com/integrations)
- [Moving from another system](https://pro.slickcell.com/migration)
- [About](https://pro.slickcell.com/about)
- [Partner programme](https://pro.slickcell.com/partners)
- [VAT margin scheme calculator (free)](https://pro.slickcell.com/tools/vat-margin-calculator)
- [SlickCell Pro vs RepairDesk](https://pro.slickcell.com/compare/slickcell-pro-vs-repairdesk)
- [SlickCell Pro vs RepairShopr](https://pro.slickcell.com/compare/slickcell-pro-vs-repairshopr)
- [Book a demo](https://pro.slickcell.com/demo)
- [Contact](https://pro.slickcell.com/contact)

## Guides

- [“Where is my phone?” The call you can stop taking](https://pro.slickcell.com/blog/where-is-my-phone): The commonest question a repair shop is asked has the same answer every time, and a person has to find it first. It does not have to be a person.
- [Ordering from a supplier who is already in the system](https://pro.slickcell.com/blog/ordering-from-a-connected-supplier): Every purchase order gets typed twice: once by you, once by them. Everything that goes wrong afterwards starts with that second typing.
- [Your staff already carry a barcode scanner](https://pro.slickcell.com/blog/staff-already-carry-a-scanner): The second till never gets a scanner, because a scanner is eighty pounds you have not spent. Everyone behind the counter is already holding one.
- [Who is allowed to give a discount?](https://pro.slickcell.com/blog/who-can-give-a-discount): Most shops answer that question with trust. Trust is not a control, and the difference shows up in the month's margin, not on the day it happens.
- [Counting stock without closing the shop](https://pro.slickcell.com/blog/counting-stock-without-closing): A stocktake fails for boring reasons: it takes a day you don't have, and the till keeps selling while you count. Both are solvable.
- [Getting the VAT margin scheme right on used devices](https://pro.slickcell.com/blog/vat-margin-scheme-used-devices): A plain-English walk-through of margin VAT for second-hand phones: what it taxes, why it is one sixth and not 20%, and the mistakes that cost shops the scheme.
- [Why IMEI-level stock beats a quantity count](https://pro.slickcell.com/blog/imei-level-stock): Tracking each handset as its own record changes what you can see, sell and trust on the shelf, and it is the only way per-item margin VAT ever adds up.
- [Purchase orders, receiving, and the gap in between](https://pro.slickcell.com/blog/purchase-orders-and-receiving): Why booking stock in against the order you raised is what stops a short delivery quietly becoming your problem, and your loss.

## Help centre

25 step-by-step articles on the real screens: https://pro.slickcell.com/help

- [Add a handset to stock](https://pro.slickcell.com/help/add-a-device-unit-by-imei)
- [Answer an order from a shop](https://pro.slickcell.com/help/answer-an-incoming-order)
- [Set your account up as a supplier](https://pro.slickcell.com/help/become-a-supplier)
- [Book a repair in](https://pro.slickcell.com/help/book-a-repair-in)
- [Set your country, currency and tax rate](https://pro.slickcell.com/help/country-currency-and-tax)
- [Devices, parts and accessories are not the same thing](https://pro.slickcell.com/help/devices-parts-and-accessories)
- [Dispatch an order, and settle what follows](https://pro.slickcell.com/help/dispatch-and-settle)
- [Hand the device back](https://pro.slickcell.com/help/hand-a-device-over)
- [Invite staff and choose what they can do](https://pro.slickcell.com/help/invite-staff-and-set-roles)
- [Jump to any screen with ⌘K](https://pro.slickcell.com/help/jump-to-any-screen)
- [Read the profit and loss](https://pro.slickcell.com/help/profit-and-loss-report)
- [Quote an order, revise it, and convert it](https://pro.slickcell.com/help/quote-revise-and-convert)
- [Raise a purchase order](https://pro.slickcell.com/help/raise-a-purchase-order)
- [Read paid, due and change on an invoice](https://pro.slickcell.com/help/read-paid-due-and-change-on-an-invoice)
- [Receive stock against a purchase order](https://pro.slickcell.com/help/receive-stock-against-a-purchase-order)
- [Refund a sale, and say where the goods went](https://pro.slickcell.com/help/refund-a-sale)
- [Deal with returned and faulty stock](https://pro.slickcell.com/help/returns-and-faulty-items)
- [Ring up a sale](https://pro.slickcell.com/help/ring-up-a-sale)
- [What each role can do](https://pro.slickcell.com/help/roles-and-what-they-can-do)
- [Run a stocktake](https://pro.slickcell.com/help/run-a-stocktake)
- [Share a catalogue, and decide what buyers see](https://pro.slickcell.com/help/share-your-wholesale-catalogue)
- [Start a free trial](https://pro.slickcell.com/help/start-a-free-trial)
- [Take a deposit on a repair](https://pro.slickcell.com/help/take-a-deposit)
- [Set up tax the way your shop charges it](https://pro.slickcell.com/help/tax-on-your-sales)
- [Take a handset in part-exchange](https://pro.slickcell.com/help/trade-a-handset-in)

## Full reference

Every page on this site in plain text: https://pro.slickcell.com/llms-full.txt