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Help centreSupplier operationsUpdated

Set your account up as a supplier

The whole path from signing up to appearing in the directory, including the publish step that catches people out after approval.

By the end of this you have a supplier account that shops can find, connect to and order from.

There are two gates rather than one. The Supplier Operations module needs the plan that carries it AND an approved supplier profile — having only one of the two shows you a wall rather than the module.

Six steps, and the last one is the one people miss
  1. 01Sign upThe ordinary sign-up. There is no separate supplier one.
  2. 02Choose supplierBusiness type, on the first onboarding step. It picks the plan for you.
  3. 03ApplySettings → Supplier Account: trading details, what you supply, how you deliver.
  4. 04ApprovedUsually within about half an hour. You get a notification.
  5. 05PublishYour public profile, with the four fields the directory needs.
  6. 06ListedShops can now find you by name, category, brand or location.

Approved and listed are not the same state. An approved profile sits as a draft until you publish it, which is why a supplier who has been approved can still be invisible in the directory.

  1. Sign up and choose your business type

    Sign up as anyone would, then on the first onboarding step choose supplier rather than repair shop. That choice decides which plans you are shown — a supplier is shown Supplier Pro, because it is the plan that carries Supplier Operations.

    If you arrive from the supplier page on our website, the business type and the plan are already set for you.

  2. Open the supplier application

    Settings → Supplier Account. You will need to be the owner or a manager; other roles can see the page but not submit it.

  3. Fill in who you are and what you supply

    Legal and trading name, registration and tax numbers, address and contact. Then what kind of supplier you are, the categories you carry, how you deliver, the areas you cover, your minimum order and your fulfilment time. Returns and warranty policy go here too.

    You can save it as a draft and come back. Nothing is submitted until you say so.

  4. Submit, and wait a little

    Submitting puts the application under review. Approval usually completes within about half an hour and you get a notification when it does — the Supplier Operations module appears in your sidebar at that point.

  5. Publish your public profile

    Supplier Account → Public Profile. This is the step that catches people out: approval does not put you in the directory. You need a description, at least one supplier type, at least one category and a fulfilment method, and then Publish.

    Publishing is refused, with the missing field named, until all four are there. Hide it again at any time and you drop out of the directory without losing anything.

Questions that come up

I am approved but no shop can find me
Your profile is almost certainly still a draft. Go to Supplier Account → Public Profile and publish it. Only published profiles appear in the directory that shops search.
Do I have to be a repair shop as well?
No. You get the whole platform — stock, a counter, invoices, customers and reporting — with the supplier side on top, and you can use as much or as little of it as suits you.
Can somebody else on my team apply?
Only the owner or a manager can submit the application or change supplier settings afterwards. Sales staff can work the orders once you are live.

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