Another fourteen days, for telling us the truth about it
Fourteen days goes quickly when the counter is busy. If you ran it on real repairs and you are willing to say how that went, in public and to us, ask for fourteen more.
Five steps, and four of them are yours
Nothing here happens automatically. A person reads every request and a person turns the account back on.
- 01Run the trialFourteen days on the plan you chose, on real repairs and real stock.
- 02Ask usFill in the form below once your trial has finished. One shop, one extension.
- 03Leave the reviewsOne on Google, one on Trustpilot, and say in each that you were given an extended trial for it.
- 04Tell us how it wentWhat broke, what was missing, what you stopped using. This is the part we actually want.
- 05We turn it back onFourteen more days, with your tickets, stock and invoices exactly where you left them.
Asking is not the same as getting: somebody reads every request and decides. We will tell you either way, and we will tell you why.
What you are agreeing to, before you ask
Eight of them. The two about the reviews are the ones worth reading twice.
- Once per shop
- One extension, of fourteen days. It is not a rolling arrangement and it is not renewed, so treat it as the last fortnight rather than the first of several.
- After the first trial has ended
- Ask when your fourteen days are up, not on day two. The offer exists to give a shop that ran out of runway a second fortnight, and you have nothing to tell us about the product until you have used it.
- It has to be a real shop
- Real repairs, real stock, real customers over the counter. A shop that signed up, looked at the dashboard and left has nothing to review and nothing to tell us, and the extension is not for them.
- Honest, not favourable
- We are asking for the truth, not for a good score. A review that says what went wrong is worth more to us than one that does not, and nothing here depends on the rating you leave. If the product did not suit your shop, write that.
- Say in the review that you were given the extension
- One sentence, in both reviews: you were given an extended trial in return for writing it. It costs you nothing, it is what both review sites and the law expect of a review given for something, and it is the whole difference between an honest review and a bought one. A review without it does not count for this.
- Your data stays where it is
- When a trial runs out the shop goes read only. Nothing is deleted, so every ticket, unit and invoice you entered is still there, and the extension picks up from exactly where you stopped.
- No card, either way
- The same as the first fourteen days. Nothing is taken, so there is nothing to cancel when the extension ends.
- We will not quote you
- Your review stays where you wrote it. We do not reprint it on this website, we do not turn it into a testimonial, and we publish no rating or score of our own anywhere. The feedback you send us privately is read internally and goes no further.
The reviews and the feedback are what the extension is given for. We would rather say that plainly than dress it up as a gift.
What shops ask before they request one
Including the two nobody likes asking out loud.
Then write that, and you still get the fourteen days. The extension is given for an honest review, and an honest bad review is an honest review. A shop that tried it on a real counter and decided against it can tell us more in one paragraph than a month of guessing, so we would rather have it than not.
Ask once it has finished. The offer is for a shop that used the full fourteen days and wants a second run at it, so a request on day three is too early to mean anything. Your data is not going anywhere when the trial ends, so there is no rush and nothing to lose by waiting.
Yes, one on Google and one on Trustpilot, each saying you were given an extended trial for writing it. They are different audiences and a shop looking for software checks both. If leaving one of them is a problem for you, say so on the form and we will talk about it rather than refusing outright.
The same as the end of the first fourteen. The shop goes read only until you choose a plan, and everything you entered stays exactly where it is. There is no card on file, so nothing is charged and there is nothing to cancel.
Tell us on the form and we will look. A review you wrote before this offer existed was not given for anything, so it does not carry the disclosure line, and that line is the part that matters. Usually the answer is to add a short update to the review you already have.
No. The feedback goes to the people who build the product and nowhere else, and it has no bearing on your price, your plan or anything you are offered afterwards. If you tell us something is broken and we fix it, that is the whole point of asking.
Fourteen more days, on the same terms as the first
Your trial has finished, your data is still there, and a fortnight on a busy counter tells you more than a demo can. Tell us how it went and we will turn it back on.
Ask for the extra fourteen days
Both review links and an honest account of how it went. Say in each review that you were given an extended trial for writing it.